# I am unable to use the streaming analytics services

**URL:** <https://community.cumulocity.com/t/i-am-unable-to-use-the-streaming-analytics-services/2058>\
**Category:** Forum\
**Tags:** Streaming-Analytics-Apama, cumulocity\
**Created:** [February 23, 2024, 8:35am UTC](https://community.cumulocity.com/t/i-am-unable-to-use-the-streaming-analytics-services/2058 "2024-02-23T08:35:40Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![EMMA1](https://avatars.discourse-cdn.com/v4/letter/e/74df32/32.png) [@EMMA1](https://community.cumulocity.com/u/EMMA1)\
**Post date:** [February 23, 2024, 8:35am UTC](https://community.cumulocity.com/t/i-am-unable-to-use-the-streaming-analytics-services/2058/1 "2024-02-23T08:35:40Z")

</div>

I used to create a streaming analytics model for a customer, but after not visiting those models for a month, I attempted to use it again to add another model. However, I am unable to use it due to an error that seems to be specific to the subtenant. I have verified that the main tenant, the enterprise tenant, is functioning properly. Still, I need to create this model for the customer tenant as the device is registered there and the data is received there.

#### _ **Product/components** used and **version/fix** level:_

streaming analytics services for a sub-tenant

the main tenant is the enterprise tenant

#### _Detailed explanation of the problem:_

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/6/4/6457d5184112f822b9d131161aa06106e7e8b094.png)

#### _Error messages / **full error** message screenshot / **log** file:_

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/7/2/72e4e528800da4461e4db8f09514b7aaafc3a23f.png)

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/d/0/d076b6533fd132160515556e93f1a27020118827.png)

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/d/3/d3cd69824e97f63133c7fa94a20e44e843b2b7bd.png)

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/c/6/c6aa77ca0188a1f65489abd91c2ee6a5f10c654c.png)

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/6/4/6457d5184112f822b9d131161aa06106e7e8b094.png)

#### _Question related to a **free trial** , or to a **production (customer)** instance?_

production(customer)

---

<div class="post-metadata">

**Author:** ![EMMA1](https://avatars.discourse-cdn.com/v4/letter/e/74df32/32.png) [@EMMA1](https://community.cumulocity.com/u/EMMA1)\
**Post date:** [February 23, 2024, 9:00am UTC](https://community.cumulocity.com/t/i-am-unable-to-use-the-streaming-analytics-services/2058/2 "2024-02-23T09:00:37Z")

</div>

the service in the sub tenant

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/3/b/3bb457aaca2c563823fcbb4d347f3dfd0757121e.png)

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/9/a/9a793ecd3ba73ba9e1e365792a744f9d2b7dc2d7.png)

the service in the main tenant

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/7/3/735bc9bbdb650cf2bf63a739d75b1868f9231c0a.png)

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/cumulocity/original/3X/8/5/853034665d515fb6156d503e351ef0da267bcda3.png)

---

<div class="post-metadata">

**Author:** ![Robert\_Neale](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/robert_neale/32/31965_2.png) [@Robert\_Neale](https://community.cumulocity.com/u/Robert_Neale)\
**Post date:** [February 23, 2024, 9:08am UTC](https://community.cumulocity.com/t/i-am-unable-to-use-the-streaming-analytics-services/2058/3 "2024-02-23T09:08:22Z")

</div>

It looks like it is running out of memory since the log shows ‘exit code 137’.  
It then tries to restart, but gets same problem and so on.

---

<div class="post-metadata">

**Author:** ![Robert\_Neale](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/robert_neale/32/31965_2.png) [@Robert\_Neale](https://community.cumulocity.com/u/Robert_Neale)\
**Post date:** [February 23, 2024, 9:30am UTC](https://community.cumulocity.com/t/i-am-unable-to-use-the-streaming-analytics-services/2058/5 "2024-02-23T09:30:47Z")

</div>

We could add a bigger Apama, but the question is are you contractually entitled to it, or have you reached the limit of what you are allowed?  
Not a question I can answer - you would need to talk to Sales.

---

<div class="post-metadata">

**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/system/32/31990_2.png) [@system](https://community.cumulocity.com/u/system)\
**Post date:** [August 21, 2024, 9:31am UTC](https://community.cumulocity.com/t/i-am-unable-to-use-the-streaming-analytics-services/2058/6 "2024-08-21T09:31:16Z")

</div>

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.