# Registering an GV75 queclink Device **URL:** \ **Category:** Forum\ **Tags:** cumulocity, device-connectivity\ **Created:** [October 1, 2021, 5:01pm UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069 "2021-10-01T17:01:45Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![anon84630558](https://avatars.discourse-cdn.com/v4/letter/a/71c47a/32.png) [@anon84630558](https://community.cumulocity.com/u/anon84630558)\ **Post date:** [October 1, 2021, 5:01pm UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069/1 "2021-10-01T17:01:45Z")
#### What product/components do you use and which version/fix level? Cumulocity IoT Backend: **1010.0.12** UI: **1010.0.12** #### What are trying to achieve? Please describe in detail. Trying to connect an queclink GV75 device #### Do you get any error messages? Please provide a **full error** message screenshot and log file. We follow the device registration procedure, however in the device registration page, the device is stuck in “waiting for connection”, the device says that is connected correctly, however C8Y is stuck in that fase. ---
**Author:** ![Christian\_Guether1](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/christian_guether1/32/14848_2.png) [@Christian\_Guether1](https://community.cumulocity.com/u/Christian_Guether1)\ **Post date:** [October 7, 2021, 8:13am UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069/2 "2021-10-07T08:13:05Z")
Hi Arturo, can you share the URL for your Cumulocity tenant? Best regards Christian ---
**Author:** ![anon84630558](https://avatars.discourse-cdn.com/v4/letter/a/71c47a/32.png) [@anon84630558](https://community.cumulocity.com/u/anon84630558)\ **Post date:** [October 7, 2021, 1:00pm UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069/3 "2021-10-07T13:00:23Z")
Hi Christian, The tenant is [https://env746660.us.cumulocity.com](https://env746660.us.cumulocity.com). Thank you very much in advanced Best regards, ---
**Author:** ![Michael\_Welsing](https://avatars.discourse-cdn.com/v4/letter/m/3e96dc/32.png) [@Michael\_Welsing](https://community.cumulocity.com/u/Michael_Welsing)\ **Post date:** [October 8, 2021, 9:18am UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069/4 "2021-10-08T09:18:51Z")
Hi Arturo, did you follow the special registration instructions for Queclink devices ([https://cumulocity.com/guides/10.4.6/devices/queclink/](https://cumulocity.com/guides/10.4.6/devices/queclink/)) or the standard procedure? best regards Michael ---
**Author:** ![anon84630558](https://avatars.discourse-cdn.com/v4/letter/a/71c47a/32.png) [@anon84630558](https://community.cumulocity.com/u/anon84630558)\ **Post date:** [October 8, 2021, 2:26pm UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069/5 "2021-10-08T14:26:58Z")
Hi Michael, I followed those special instructions. Best regards, Arturo ---
**Author:** ![Kent\_Talbert](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/kent_talbert/32/18620_2.png) [@Kent\_Talbert](https://community.cumulocity.com/u/Kent_Talbert)\ **Post date:** [October 11, 2021, 3:51pm UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069/6 "2021-10-11T15:51:50Z")
Hi Arturo, In the Queclink Manage Tool, please set the “Main Server IP/Domain Name” to [tracker.us.cumulocity.com](http://tracker.us.cumulocity.com) instead of [tracker.cumulocity.com](http://tracker.cumulocity.com) since your tenant is on the US instance. Then try to re-register the device along with tracker-agent-. Also, as an FYI, since it appears you are a Software AG employee, you can open a Support Incident in Empower and the Global Support team can help you with any issues/questions you may have. Thanks, Kent ---
**Author:** ![anon84630558](https://avatars.discourse-cdn.com/v4/letter/a/71c47a/32.png) [@anon84630558](https://community.cumulocity.com/u/anon84630558)\ **Post date:** [October 13, 2021, 5:47pm UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069/7 "2021-10-13T17:47:38Z")
Hi Kent, I will open a Support Incident because changing the URL didn’t help, and the device isn’t registering. Thank you Kent ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/system/32/31990_2.png) [@system](https://community.cumulocity.com/u/system)\ **Post date:** [January 11, 2022, 5:47pm UTC](https://community.cumulocity.com/t/registering-an-gv75-queclink-device/2069/8 "2022-01-11T17:47:59Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.