# Windows python agent **URL:** \ **Category:** Forum\ **Tags:** device-connectivity, cumulocity\ **Created:** [October 10, 2022, 2:09pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088 "2022-10-10T14:09:01Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![david.presuhn](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/david.presuhn/32/32123_2.png) [@david.presuhn](https://community.cumulocity.com/u/david.presuhn)\ **Post date:** [October 10, 2022, 2:09pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088/1 "2022-10-10T14:09:02Z")
#### What product/components do you use and which version/fix level are you on? 10.13 #### Is your question related to the free trial, or to a production (customer) instance? Customer instance #### What are you trying to achieve? Please describe it in detail. Connect Windows device via downloadable Python client #### Do you get any error messages? Please provide a **full error** message screenshot and log file. The client is not currently connected #### Have you installed all the latest fixes for the products and systems you are using? Yes I’ve downloaded the installed the Windows Python agent from [cumulocity-client · GitHub Topics · GitHub](https://github.com/topics/cumulocity-client) . I’ve got Python installed but when I try to do a c8ydm.start, the client starts but doesn’t bootstrap the device I entered in the platform. I’m thinking I dont’ have the agent.ini file configured correctly - does anyone have any experience doing that? Thanks! ---
**Author:** ![Christoph\_Souris](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/christoph_souris/32/5464_2.png) [@Christoph\_Souris](https://community.cumulocity.com/u/Christoph_Souris)\ **Post date:** [October 10, 2022, 2:13pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088/2 "2022-10-10T14:13:24Z")
Hi, can you be more specific with regards to the client? The link you included leads to an overview page of many clients. Cheers! ---
**Author:** ![Robert\_Neale](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/robert_neale/32/31965_2.png) [@Robert\_Neale](https://community.cumulocity.com/u/Robert_Neale)\ **Post date:** [October 10, 2022, 2:27pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088/3 "2022-10-10T14:27:55Z")
What do you have in the agent.ini? ---
**Author:** ![Murat\_Bayram](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/murat_bayram/32/3670_2.png) [@Murat\_Bayram](https://community.cumulocity.com/u/Murat_Bayram)\ **Post date:** [October 10, 2022, 2:28pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088/4 "2022-10-10T14:28:59Z")
I guess he means [that](https://github.com/Cumulocity-IoT/cumulocity-devicemanagement-agent) because he refers to agent.ini. Could you post your agent.ini? ---
**Author:** ![david.presuhn](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/david.presuhn/32/32123_2.png) [@david.presuhn](https://community.cumulocity.com/u/david.presuhn)\ **Post date:** [October 10, 2022, 2:55pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088/5 "2022-10-10T14:55:13Z")
I did the pip install c8ydm on the Windows device. ---
**Author:** ![david.presuhn](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/david.presuhn/32/32123_2.png) [@david.presuhn](https://community.cumulocity.com/u/david.presuhn)\ **Post date:** [October 10, 2022, 2:56pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088/6 "2022-10-10T14:56:02Z")
[secret] c8y.bootstrap.tenant = management c8y.bootstrap.user = devicebootstrap c8y.bootstrap.password = \*\*\*\*\*\*\* [edited] [mqtt] url = [ic-sandbox.iotnonprod.bsci.com](http://ic-sandbox.iotnonprod.bsci.com) port = 8883 tls = true cert\_auth = false client\_cert = /root/.cumulocity/certs/chain-cert.pem client\_key = /root/.cumulocity/certs/device-cert-private-key.pem cacert = /etc/ssl/certs/ca-certificates.crt ping.interval.seconds = 60 [agent] name = DP-CUMUTest type = c8y\_dm\_example\_device main.loop.interval.seconds = 10 requiredinterval = 10 loglevel = DEBUG #device.id = DP-CUMUTest ---
**Author:** ![Murat\_Bayram](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/murat_bayram/32/3670_2.png) [@Murat\_Bayram](https://community.cumulocity.com/u/Murat_Bayram)\ **Post date:** [October 10, 2022, 3:05pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088/7 "2022-10-10T15:05:51Z")
Why did you dis comment the device.id? I’m not sure what’s happening then on windows. On unix the agent uses the hostname which does not exist on windows (@Stefan_Witschel ). Could you also print the log in level debug? ---
**Author:** ![david.presuhn](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/david.presuhn/32/32123_2.png) [@david.presuhn](https://community.cumulocity.com/u/david.presuhn)\ **Post date:** [October 10, 2022, 3:22pm UTC](https://community.cumulocity.com/t/windows-python-agent/4088/8 "2022-10-10T15:22:03Z")
I don’t recall doing that, but I uncommented the Device.id and that fixed the problem. The device is communicating now. Duh… Thanks to everyone for their help! Sorry it was such as small issue. ---
**Author:** ![Murat\_Bayram](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/murat_bayram/32/3670_2.png) [@Murat\_Bayram](https://community.cumulocity.com/u/Murat_Bayram)\ **Post date:** [October 11, 2022, 6:32am UTC](https://community.cumulocity.com/t/windows-python-agent/4088/9 "2022-10-11T06:32:55Z")
No worry, that’s what this forum is all about 😉 ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/community.cumulocity.com/system/32/31990_2.png) [@system](https://community.cumulocity.com/u/system)\ **Post date:** [April 9, 2023, 6:33am UTC](https://community.cumulocity.com/t/windows-python-agent/4088/10 "2023-04-09T06:33:08Z")
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