# \#Global-Presales

**URL:** https://community.cumulocity.com/tag/global-presales/1369.md

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## [Cumulocity alarm to a Service Now incident](https://community.cumulocity.com/t/cumulocity-alarm-to-a-service-now-incident/3634)

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**Author:** [@Radhika\_Warrier\_Mooriyath](https://community.cumulocity.com/u/Radhika_Warrier_Mooriyath)\
**Replies:** 1\
**Last updated:** [September 16, 2022, 4:20am UTC](https://community.cumulocity.com/t/cumulocity-alarm-to-a-service-now-incident/3634 "2022-09-16T04:20:08Z")

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Introduction This article describes the step-by-step process of creating an incident in ServiceNow when an Alarm is created for a device in Cumulocity Pre-requisite Working Service Now account Working Cumulocity tena…