October 15, 2026 - Human-in-the-loop approval policy for tool calls

Context


Change Type: Feature
Product area: Application enablement & solutions
Component: AI Agents
Deployed at: eu.latest.cumulocity.com, apj.cumulocity.com, jp.cumulocity.com, cumulocity.com, us.cumulocity.com

Technical details

Build artifact: ai-agents (2.3.0)
Internal ID: MTM-67219

Description


When using AI-powered features that make tool calls (such as API requests or system commands), you need to ensure that sensitive operations receive proper oversight. Previously, there was no mechanism to enforce approval policies for these tool calls, which could allow unintended or risky operations to execute without human review. Now, the system evaluates and enforces human-in-the-loop approval policies for tool calls, ensuring that operations requiring oversight are reviewed and approved by authorized users before execution. This change impacts all users and applications that use AI features with tool calling capabilities, as tool calls will now be subject to configured approval policies, providing better control and security over automated operations in your installation.